Cancellations and refunds.

Refunds

Plans are digital and delivered instantly, and coaching and calls are reserved for you, so all sales are final and you can’t cancel for a change of mind. You will get a refund, to your original payment method, if:

• you were charged twice, or money left your account but the order didn’t go through;
• you paid for a call after its 30-minute hold ran out, so it wasn’t booked;
• a plan file is broken or not what was described, and I can’t replace it; or
• I can’t deliver something you paid for.

If a plan is refunded, its download and any unused free call that came with it are removed.

Calls

Calls can’t be cancelled, but you can reschedule from your profile up to 2 times, as long as it’s more than 24 hours before the start. Inside 24 hours, or if you don’t turn up, the call counts as used. If I need to move a call, we’ll agree a new time, and if none works for you, I’ll refund a paid call.

How to ask for a refund

Email hello@shivamcoaching.com with your order ID, and tell me what went wrong. I’ll reply within 48 hours. Approved refunds are sent back to your original payment method, and your bank usually takes 5–7 working days to show it.

Delivery

Everything is digital. Nothing is shipped.

• Plans are ready to download as soon as your payment goes through, from your profile.
• Coaching starts the day your payment goes through and runs on consecutive days. It can’t be paused or extended, and missed time isn’t added back.
• Calls are confirmed by email once booked. An unpaid booking holds your slot for 30 minutes; after that the slot is released.

More in the terms, and what things cost is on the pricing page.